A study by ‘Stratistics MRC’, a leading global survey company, reveals that global telecom billing market is expected to grow from $8.98 billion in 2017 to $20.99 billion by 2026. This stat shows a compound annual growth rate of nearly 10%, which indicates quite a prominent rise in the importance of telecom billing management system. The projected growth in the field of billing clearly shows that most companies realize its potential as the difference maker and consider it to be the tool that breaks the tie between competitors. The Fading Line between OSS and BSS in TelecomAnother reason why the focus of telecom companies is on telecom billing management is due to the blurring lines between OSS and BSS in telecom. The legacy hardware utilized in telecom billing was specifically created for handling OSS BSS telecom tasks separately. BSS tasks were tied to BSS hardware and OSS tasks were bound with OSS hardware. However, this way of operation leads to underutilization of the system. REASON FOR UNDERUTILIZATION OF OSS BSS TELECOM HARDWAREThe biggest reason for this underutilization is that there are certain applications in OSS/BSS operations that reach their peak at specific times. For example, billing application that is a part of BSS is only run frequently at the end of the billing cycle and ticketing application is executed frequently when the network is congested. At other times, BSS and OSS hardware remains underutilized, which is a complete waste of precious hardware resources. Read More information: https://www.vcarecorporation.com/blog/telecom-billing-management-system
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Outsourcing has been promoted around the world. However, its real benefits need only materialize in the last two or three decades with the call centers of emergence. Initially, the first and main purpose of the call center but after a while, companies began to realize their potential in terms of skills. This has resulted in a rapid expansion of call centers around the world, with many companies seeking to improve their business prospects. All Call Center Services are Not EqualCompanies that outsource their call center operations need to understand that each call center operates differently. So, while some call center outsourcing services may seem advantageous to some companies, it is quite possible that the same services may not work for you. Therefore, it is necessary to analyze the following criteria: 1. Availability of Call Center Agents - For a business to succeed in a competitive world, customers need quality support at the right time. So, depending on the type of business you run, you need to call services. For example, if you are an ISP, you need to call a 24/7 call center. So that customers who can’t connect to their Internet connection can call at any time. 2. The type of Call Center software used - Call center operations are customer centric and depend on the skills of the agents, but the resources are also very important. A good CRM tool with good call center software solutions can improve the performance of call center representatives and improve the customer experience. 3. Availability of a Quality Infrastructure - from headphones used by call center employees to office premises, everything comes under the infrastructure of a call center. To ensure the best call handling experience, it is essential that call pickers are located in a comfortable location with access to phones, headsets, chairs, etc. quality. Before you outsource your call center business to a vendor company, a business owner needs to thoroughly analyze the infrastructure. 4. Call Center Scaling Capability Outsourcing Companies - Businesses that are expanding their businesses should invest in growing call centers. Benefits of Call Center Outsourcing Services In addition to the costs, outsourcing in a call center can help you in different ways:
1. Better Functioning - For small businesses, it is difficult to hire and train workers because their budget is limited. Above all, internal call centers are such businesses that fail because they use inferior resources. On the other hand, a call center outsourcing company costs much less and operates much better than these internal call centers. 2. Increased Industry Awareness - It is unlikely that a company will be allowed to operate in a call center. On the other hand, call center outsourcing companies have for many years been promoting their customer service skills. This helps them to improve their knowledge, which helps them to satisfy their customers. |
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March 2019
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